Meme: Save Yvonne's Sight

I don't normally do this meme thingy. Heavens, I only have a total sum of 4 distinct visitors to this so-called blog. I'm embarrassed to even call this blog a 'blog'. But, there you have it.

But for a good cause, and because I was tagged by one spunky lady, and so, let me introduce you to Yvonne Foong. She's 22 years old, and have her whole life ahead of her. But she will soon lose her eyesight because of neurofibromatosis type II if she doesn't get surgery help. This surgery and hospital stay is expensive, but if everyone pitches in a little, it is doable.

She is trying to raise the needed funds for the surgery through sales of her book I'm Not Sick; I'm Just a Bit Unwell. The book, in English and Chinese versions, is available in Malaysian bookshops and from her web site here. She is also selling T-Shirts and now, mooncakes!

Yvonne Foong is in danger of losing her eyesight thanks to neurofibromatosis (NF). Please find out how you can help her by visiting her blog at http://www.yvonnefoong.com/.

In GOD We Doubt, John Humphrys

1. I have always thought it quite ridiculous to expect someone to believe in God without having had any experience of him. Rather like telling someone to believe in bananas without ever tasting one.
2. What believers and athiests agree on is that our actions are influenced by any number of factors: upbringing; environment; custom and tradition; fear of consequences. Both sides also acknowledge the presence of the still, small voice. But for believers its origin is divine and for athiests it is the voice of reason. As for me, it is difficult to understand the existence of conscience without accepting the existence of something beyond ourselves.

Differentiate or Die, Jack Trout

With enormous competition, markets are driven by choice. The customer has so many good alternatives that you pay dearly for your mistakes. Your competitors get your business and you don't get it back easily. Companies that don't understand this will not survive.

What Is Not A Differentiator?

• Creativity is NOT a differentiator
• Price is RARELY a differentiator
• Breadth of line is a DIFFICULT differentiator

What Is A Differentiator?

• Being FIRST is a differentiator.
• Attribute Ownership is a differentiator.
• Leadership is a differentiator.
• Heritage is a differentiator.
• Market specialty is a differentiator.
• Preference is a differentiator.
• How a product is made is a differentiator.
• Being latest is a differentiator.
• Hotness is a differentiator.

Once you've established what makes you different, your next assignment is to reflect that difference in everything you do. This single-mindedness will influence not only your customers but your own employees as well.

Founders At Work, Jessica Livingston

Interviews Max Levchin, co-founder of Paypal:

Livingston: What advice would you give to a young programmer who's thinking of starting a startup?

Levchin: Try to have a good co-founder...if you have a good team, you're halfway there.

Livingston: You didn't make any mistakes?

Levchin: There are all sorts of tactical decisions that we made here and there that played out to be wrong, but its not like I dould have predicted it. It's not one of these things that I'm now smarter and therefore I could have done it even better. I think, given the information available at that time, I would have likely chosen the same outcome.

Livingston: Was there anything hat was misunderstood about what you were trying to do?

Levchin: ... I don't think there was ever any clarity as to who we were until we knew it was working...

Interviews Steve Wozniak, co-founder of Apple:

Livingston: What is the key to excellence for an engineer?

Woz: You have to be very diligent. You have to check every little detail. You have to be so careful that you haven't left anything out. You have to think harder and deeper than you normally would. It's hard with today's large, huge programs.

Livingston: What advice would you give to hackers who are thinking about starting a company or making something of their own?

Woz: ... Always seek excellence: make your product better than the average person would...it's better to be young because you can spend a lot more nights, very, very late. Because you have to get things done, and there's almost no other way to get around that. When the times come, they are critical.

Interviews Ray Ozzie, founder of Groove Networks (now with Microsoft):

Livingston: What advice would you give to someone who was thinking or joining a startup?

Ozzie: Learn to respect and appreciate other people's skill sets, because you are going to need other people if you do start a company and you are a technologist. Understand that it's a rare, rare case when a tech enterpreneur is the right one to lead a startup for a long period of time...

That's where I think working for another company [first] and building those relationships is extremely valuable. Frequently, people think just running from school out into doing a startup is the best thing to do. But I think that getting some experience within a number of companies is really positive because you meet people and you start to develop patterns in your mind of the types of people that you need, and the types of people that you can trust, and the types of people you never want to work with.

Interviews Tim Brady, First Non-founding employee at Yahoo:

Livingston: Any advice you'd give to someone who was starting a startup?

Brady: ...you always hear "Don't do business with friends, bad idea." So, one of the things that really helped me was that [Jerry] and I had a conversation before I joined, "OK, here are the ground rules." ..."OK, if this happens, I walk away." We had the conversation in order to preserve our friendship, having no idea what was going to happen, but that conversation got me thinking abou it and why I was involved.

Interviews Charles Geschke, cofounder, Adobe:

Livingston: What were some major turning points?

Geschke: ...The other lesson that we had to learn, though, is that you can't be a one-product company. There's a very high risk...that eventually a combination of changes in the techological and competitive landscapes will eventually cause you to begin losing market share.

Livingston: Is there any other advice you would give to someone who was thinking of starting a startup?

Geschke: If you aren't passionate about what you are going to do, don't do it. Work smart, and not long, because you need to preserve all of your life, not just your work life.

Interviews Joel Spolsky, cofounder, Fog Creek Software:

Livingston: What advice would you give to a programmer who's thinking about starting a company?

Spolsky: ...Don't start a company unless you can convince one other person to go along with you.

Selling The Invisible, Harry Beckwith

Study your points of contact

To get started, study every point at which your company makes contact with a prospect.

Usually, you find only a few contact points.

Your receptionist.  Your business card.  Your building/store/office.  Your brouchure.  Your public appearances.  A sales call or presentation.  Just a few points of contact -- the moments that decide whether or not you get the business.

Then ask: What are we doing to make a phenomenal impression at every point?

Don't squander one point of contact.  It may be your only one.

The points of contact continue once the person becomes a client.  But again, the moments are surprisingly few.  A call here and there.  A meeting now and then.  A few points of contact.

Did you get everything possible from those points of contact?  Did the client feel respected, amazed, impressed, delighted?

Study each point of contact.  Then improve each one -- significantly.

Arsene Wenger The Professor, Myles Palmer

• "When you have people who speak ten different languages in the dressing room it is very difficult to get them to speak together, apart from being very polite.  A group that doesn't communicate together has a very low dynamic" Arsene Wenger.

• "When you are a manager and you feel the appetite of somebody you'd be guilty if you didn't try to help" Arsene Wenger.

• He had the patience to work with young, inexperienced players, which some top coaches lack.

• "In Japan, I learned a lot about myself and how I could be, ... I realised that football was what I enjoyed; the rest was just people's opinions"  Arsene Wenger, on his coaching stint in Japan.

• He doesn't allow any complacency to breed in any part of the club.

• He would never single out any player for blame in any public interviews.

The Innovator's Dilemma, Clayton Christensen

• Read Chapter 8, How To Appraise Your Organization's Capabilities and Disabilities for a summary of the thesis.  Especially the Resources-Process-Values framework.

• In the start-up stages of an organization, much of what gets done is attributable to its resources - its people.

• Over time, however, the locus of the organization's capabilities shifts toward its processes and values.  As people work together successfully to address recurrent tasks, processes become defined.

• And as the business model takes shape and it becomes clear which types of business need to be accorded highest priority, values coalesce.

• Once members of the organization begin to adopt ways of working and criteria for making decisions by assumption, rather than by conscious decision, then those processes and values come to constitute the organization's culture.

• Culture enables employees to act autonomously and causes them to act consistently.

• But when the capabilities have come to reside in processes and values and especially when they have become embedded in culture, change can become extraordinarily difficult.